Refund Policy

Effective Date: Monday, 11 December 2023

Thank you for shopping at Zamerah. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience.

1. Refund Eligibility:

1.1 Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us  within 7 days of receiving the item.
• Provide detailed information and, if possible, include photographs of the damaged or defective product.
• We will assess the issue and, if eligible, offer a refund, replacement, or exchange.

1.2 Incorrect Items Received:

• In the event that you receive the wrong item, please contact us within 7 days of receiving the item.
• We will provide instructions for returning the incorrect item, and upon verification, we will issue a refund or send you the correct item.

2. Non-Refundable Items:

2.1 Downloadable Products:

• Downloadable products, including digital goods and software, are non-refundable once the download process has started.

2.2 Gift Cards:

• Gift cards are non-refundable.

3. Return Process:

3.1 Initiating a Return:

• To initiate a return, please contact our customer support.
• Provide your order number and details about the item you wish to return.

3.2 Return Authorization:

• Wait for approval and instructions from our customer support team before returning the item.

3.3 Return Shipment:

• Ship the item back to us in its original packaging, including any accessories or documentation that came with the product.

4. Refund Processing:

4.1 Notification:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4.2 Refund Method:

• If approved, the refund will be processed to the original method of payment within 7 days.

5. Shipping Costs:

5.1 Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).

6. Contact Information:

If you have any questions about our refund policy, please contact our customer support] or reach us at your contact information.

Note: This refund policy is subject to change, and the latest version will be posted on our website.